Live chat support is a great way to engage with customers, especially when they have questions that might not be answered by email. It also gives you an opportunity to get feedback real-time, which can help improve your service.
A few companies offer work-from-home chat support jobs. These opportunities are less stringent than other customer service positions, so they’re a good option for those who want flexibility or a part-time schedule.
OutPLEX is a customer support outsourcing company that hires work-at-home chat support agents across the United States. They hire full and part-time agents, and the pay is commission based. Youll need excellent communication skills and the ability to multitask, as youll be answering multiple chats at a time.
As a live chat agent, you will need to be knowledgeable about product information and provide technical support to customers. You will need strong online research skills, as well.
SiteStaff Chat requires chat advisors to be able to type 65 words per minute and be proficient at communication. You will also need to have good computer skills and the ability to work from home.
The best part about working from home is that you can choose your own hours. Most companies have flexible hours and some even offer benefits such as paid time off or health insurance. However, you need to read each job description carefully to ensure that your qualifications are sufficient for the job.
LiveWorld is a company that hires online chat agents to work from home. They are looking for people who are friendly and articulate and have excellent customer service skills. These work-from-home jobs are paid $8 to $15 per hour, depending on your qualifications.
This company also has moderators that monitor forums and social media accounts for clients. They are tasked with checking and deleting offensive posts, breaking fights, moving threads to where they belong, and more.
They are always on the lookout for bilingual chat agents to help with their client’s social media accounts in English and Spanish. They are looking for people who can work from anywhere in the world.
The pay is low and is not guaranteed, but they offer a variety of benefits to their employees. Some of these include 401K retirement plans, health insurance, paid time off, and more.
Depending on your skills, you can work as either a sales agent or a customer service representative. In the sales role, you may be tasked with upselling customers on products or services.
The tech support job is a little more difficult to get into. You need to have a background in technology and be able to undergo a company’s training program. You also need to have a quiet office with a high-speed internet connection. It’s not for the faint of heart, but it can be a great way to make some extra money!
LivePerson is a global software company that develops conversational commerce and AI-powered messaging solutions. Headquartered in New York, it offers a range of products that help brands improve customer engagement through digital communication channels.
The company’s product, LiveEngage, provides businesses with a variety of features to enhance customer service and increase revenue. The platform enables companies to create chatbots, automate work and centralize digital communications. It also includes a Meaningful Automated Conversation Score that assesses agents and chatbots for performance.
One of the best features of LivePerson is that it’s easy to use for non-technical staff, and offers pre-built conversations templates. It also uses Natural Language Understanding techniques to identify customer intents, which can be used to automate and optimize operations.
Another great feature of LivePerson is its Intent Manager, which allows you to monitor customers’ intents and respond quickly. It uses the AI-based NLU algorithm to detect consumer inquiries and answers, ensuring quality conversational interactions.
This company is an ideal choice for people who want to work from home. They hire full-time, part-time and freelance employees to handle online and phone chat support for a wide range of customers. You can expect a salary of up to $50,000 for a full-time position, with benefits like insurance and paid time off.