If you’re interested in working from home and want to focus on customer service, read on to find out about the best home-based live chat jobs UK. The requirements for these jobs vary according to the company, but they are usually customer service focused. Read on to find out what to look for, as well as how to apply for one. The customer service-focused jobs below are the best options if you’re looking to get started with a new career.
Customer service-focused
If you are looking for home based live chat jobs in the UK, there are many great options available. These jobs are based online, so you can work from home at your own pace. You should be able to type at a fast speed of 65 words per minute, have excellent customer service skills, and be able to answer customer queries using soft skills. The pay is good, and the hours can be flexible, depending on your preference.
Probing questions are essential to move a conversation along and uncover issues that may not be being expressed clearly. Live chat support agents must be able to identify written tone, ask for clarification, and acknowledge frustrations in order to provide the most effective assistance to customers. A live chat agent must also be able to drill down to the root of the issue, identifying specific pain points for customers.
Requirements
To get started, you’ll need to be at least 16 years old and have a high-speed internet connection. Some companies may also require a specific educational background. For example, the Needle job requires that applicants have a high-school diploma or GED. They also prefer that applicants be bilingual. Other job requirements include a windows-based PC, a reliable internet connection, and the ability to carry on multiple conversations at once.
Criteria to apply
If you’re considering applying for a home-based live chat job in the UK, you should consider your typing speed and other qualifications. Typing speed is important as some companies require more than this, and accuracy is equally important. Make sure you use proper grammar and avoid typos. In addition, some jobs require multi-tasking, or better put, “task switching.” This means you’ll be handling several customers at once. There are several different criteria to meet, but the main ones are as follows:
