In an age where digital government agencies are transforming the way customers interact with their governments, the Tennessee Department of Labor and Workforce Development went above and beyond. It introduced Jobs4tn Live Chat, which allows people to speak directly to a live representative through a chat feature on its website.
Streamlined customer service
Jobs4tn Live Chat is available to assist employees with issues like unemployment claims, tax information and benefits. The service is offered through a variety of social media networks including Facebook, Twitter and Instagram. Users can also email support staff directly from the app or website. Alternatively, the customer service representatives may answer questions via telephone. The customer service team is dedicated to providing exceptional service to employers and job seekers alike. This will save you time, money and headaches in the long run.
Saves time and money
When you add a live chat service to your website, customers feel that they are talking to someone who is available at any time. This can significantly increase customer satisfaction levels and improve customer retention.
Live chat also helps to boost online sales, as customers get a personal touch before they make a purchase on your site. This makes them more confident and helps to pump up average order value.
Another way that live chat can save you money is by cutting back on response times. It has been found that live chat agents can respond to a query in 23 seconds on average, which is far quicker than email and phone response times. This means that you don’t have to hire more agents and you can handle all your customer queries at once. This is a huge cost efficiency benefit that you can enjoy by implementing Jobs4tn Live Chat. This will also help you save on training costs and employee benefits.