If you’re interested in working from home as a Live Chat Agent, read on to learn about the Qualifications, Salary, and Work from home options. Listed below are some of the requirements that you need to be successful in this position. Also, you should have some technical skills. If not, you can learn the skills needed to become a successful live chat agent. There are a number of online courses available for live chat agents, and many companies are willing to train you if you have the necessary skills.
Qualifications
Among the many qualification for live chat agent jobs is the ability to communicate well and recall details of a conversation. This is because live chat agents must respond to customers as quickly as possible. They must be able to keep up with new services or products, which may require them to respond to questions that arise from those new services. Live chat agents should also have excellent writing skills, which include avoiding colloquialisms and technical jargon.
The skills necessary to be a live chat agent are extensive and require expertise in customer service and software. Live chat agents must be able to understand how to resolve customer issues and be able to persuade them. Without expert knowledge of live chat, agents will struggle to troubleshoot customer issues and maintain best practices. Knowledge of the product being sold is also essential to avoid any hiccups during the chat. Understanding FAQs helps agents understand what customers want to know and what they need.
Work from home options
Many companies are looking for workers to answer questions via live chat and some even hire individuals to work from home as chat agents. This type of job requires a high school diploma, though some require a GED or some years of experience. The best part about these jobs is that they offer amazing benefits, such as the opportunity to work from home at your own pace. You will also need to have excellent typing skills with minimal typos and correct grammar. You may need to multitask, but that’s better called “task switching”. You will likely be handling multiple chats at once, so it’s important to have the ability to switch from one chat window to another.
Another company hiring live chat agents is The Chat Shop, which is based in the United Kingdom. It’s important to note that this position does require some phone support, so make sure you have a high-speed internet connection and a quiet place to work. Besides this, you’ll need to have at least basic equipment like a computer and a headset. Some companies also hire people to work from home, such as TeleTech and Apple. While working from home, you’ll be required to work between 35 and 40 hours per week.
Salary range
The average pay for Live Chat Agent jobs varies greatly depending on location and niche. In California, Santa Clara, CA, earns the highest salary, with an average annual wage of $36,454. The second highest-paying city is Fremont, CA, with an average annual wage of $28,658. However, the highest-paid city, San Francisco, is only $6,450 higher than the national average.
Some companies also need a chat agent. LiveWorld is one such company. Chat agents are responsible for answering questions on social media. Other types of LiveWorld jobs include handling customer account contracts and triage of customer inquiries. Aside from the salary range, the company offers a generous benefits package. In addition, you’ll need reliable internet access and time to dedicate to customer service. But if you’re looking for more flexible hours and a competitive salary, try to apply for a remote position.
Requirements
Aside from knowledge of the software, live chat agent jobs require the agents to be proficient in the customer’s requirements. They must be able to provide quick responses to customers’ queries and be patient enough to listen to their concerns. Live chat agents must be human-oriented as a customer-oriented attitude is essential to retaining good customer relationships. Agents must also possess a sense of time as they are expected to handle multiple conversations at the same time.
Being personable over the phone is an easy task because vocal tone and inflection can enhance a conversation. However, as a live chat agent, you will have to use your creativity to inject personality into conversations. While you can learn how to write a customer’s query, you will need to know how to answer specific questions and find out the core of the issue. It is essential to have a clear understanding of the product and the services you are providing.
