Live chat is a growing trend in the customer service industry, and many major companies offer online chat support to their customers. Increasingly, millennials and Gen Z prefer this method of customer service, and this trend isn’t slowing down. The following article will discuss the job duties and the educational requirements for this position, as well as the application process.
Job duties
Live chat customer service jobs require a high degree of computer competency. Successful live chat agents must be quick and accurate in their typing and should be able to multitask and assess the situation as it arises. They should also be adept at using templates and shortcuts to complete tasks. In addition, live chat agents must be able to keep their resources organized.
Live chat customer service agents need to be able to interact with a wide range of personalities. They must be able to adapt their responses to fit the mood of the customer. Emotional intelligence is a key skill, as it helps agents remain professional and avoid becoming overwhelmed. Live chat customer service agents should be able to use their experience to make customer interactions as effective as possible.
Live chat customer service agents need to be quick to respond to customers and document relevant information for other agents. In addition, they must be able to multitask while servicing customers with a high degree of urgency. They should also be able to listen to customers and solve their issues.
Education required
Live chat customer service jobs require a high degree of computer expertise. Agents need to be able to multi-task well and type quickly. They also need to be able to gauge situations quickly. In addition, agents need to be able to organize their resources and use shortcuts to make the most of their time.
A high school diploma or GED certificate is the minimum educational requirement to become a live chat agent. However, some companies require additional education. Other job requirements include data entry, organizational skills, and the ability to defuse conflict. Many employers also prefer candidates with experience in customer service. Candidates with strong communication and interpersonal skills can improve their chances of landing a live chat customer service job.
Most jobs require at least a high school diploma or GED, but some employers require an undergraduate degree. The most important prerequisite for this job is good communication skills. It is recommended to have some experience with computers and MS Office.
Salary range
If you’re interested in working in customer service, online chat jobs may be right for you. You can help customers with a variety of questions, from product information to technical support. Outplex is always looking for agents with excellent communication skills and an accurate typing speed of 40 to 50 words per minute. With this job, you can earn $9 to $14 an hour.
Several companies are looking for online chat agents to help their customers. These agents can work from home and have flexible hours. The job requires good keyboard skills and the ability to multi-task. You’ll also need some basic equipment to work, including a high-speed Internet connection, a lptop or pc, and a quiet place to work. Salary ranges for live chat customer service jobs are between $8 and $15 per hour.
Application process
If you’re interested in a career in live chat customer service, you may wonder about the application process. The process for these jobs varies depending on the company. Some hire people from the US, while others are looking for international workers. Many of these jobs are for people with a high-level of typing and native language skills.
Some companies require that applicants have a college degree. Having a relevant degree helps establish credibility with customers. For instance, if you are working in computer technical support, having a degree in computer science is helpful. Other companies simply require a high school diploma or GED equivalent, and customer service experience.
Some companies are looking for people with strong communication skills to answer questions. These positions may be part-time or full-time and can be found in 35 states in the US. Some companies also require candidates to take a paid training program. Regardless of the company, live chat customer service jobs require strong communication skills and a reliable internet connection.
