Live chat jobs can be an excellent way to make extra money or work full-time from home. They don’t require a lot of training, and most companies offer flexible hours.
You can even find some companies that hire you as an employee and give you benefits like health insurance and paid time off. However, you must check their qualifications before taking a job.
Customer Service
Live chat is a convenient way for customers to get immediate help. It’s more flexible than phone support and offers the opportunity to work at home, in your own time.
Online chat jobs are available from a wide variety of companies that specialize in customer service. They offer competitive pay and benefits, but you need to meet specific qualifications.
Typically, online chat agents are required to have a high school diploma or GED certificate and experience working in customer service. They must also have a quiet workspace and reliable internet access.
The main duties of a remote customer service chat agent include assisting customers via email and live chat with questions about products, discounts and other topics. They are responsible for identifying and resolving customer issues, ensuring a positive customer experience and helping to drive sales.
Sales
Online chat jobs are a great way to earn money from home. These jobs require you to respond to customers on their behalf, often via chat on websites or social media accounts.
The best place to look for these jobs is on FlexJobs, which has hand-screened remote job listings. You can also check Virtual Vocation, which has a large database of remote jobs.
Amazon offers work-from-home chat specialist positions to handle incoming customer support questions on a variety of topics. These specialists work 20 hours a week, but can work up to 40 hours during busy times (think holidays).
Apple hires Chat Agents, who help customers with product queries and technical troubleshooting. You need two years of experience, a typing speed of at least 35wpm and strong writing skills.
OutPLEX hires work-at-home chat agents for sales and customer service positions in the United States. These jobs can be chat-only or also include phone support. You need a fast internet connection and a computer.
Professional Services
Live chat is a popular way to communicate with customers. Many companies use this technology to help their clients with any questions or concerns they have about their products or services.
If you have excellent customer service skills, an interest in writing, and a computer with high speed internet access, this is a great job for you. You can work on a part-time or full-time basis and get an hourly rate for your work.
Some online chat agents are also required to answer some phone calls from time to time. However, the majority of these jobs are remote in nature. They’re also much less stressful than traditional phone support positions.
Education
If you have a knack for customer service and are willing to take the requisite steps, you can find some great online chat job opportunities that pay the bills. Some of these jobs are a bit more complex than others, however, and it’s important to do your homework before taking the plunge. Some of the better paying jobs may require a college degree and some sort of technical expertise. If you’re looking for a purely remote job, you may have to travel for training sessions or spend a few days on site in the office.
Live chat is a relatively new way to provide customer support, and a few companies have come up with some interesting spins on this old-school concept. Among the more popular gimmicks is the ability to offer remote chat service for customers who are unable to connect with an in-person representative. Other cool technologies to look for include virtual agents, chat based ticket tracking and automated customer responses.
