Are you looking for a new job in the vibrant metro conurbation of Manchester? If so, this article will help you find a live chat operator role that suits your requirements. You’ll learn about the sectors that exist in this area, local employers who are recruiting now and ways to search for jobs online.
What is a live chat operator?
A live chat operator is a customer service representative who uses a company’s live chat software to answer questions and resolve issues. Their primary responsibilities are to engage with customers proactively, identify trigger points for customer concerns, and provide solutions that meet their needs best.
Today, businesses of all sizes are adopting a live chat support strategy to help customers solve problems and get the help they need. Originally, e-commerce stores were the first to adopt this type of customer service; but it has since been adopted by other industries as well.
The benefits of live chat support are clear: it’s quick for the customer and costs significantly less than email or phone support. Plus, it can strengthen relationships between a business and their customers by establishing rapport in real-time.
What are the responsibilities of a live chat operator?
Live chat agents have a lot of responsibilities that they need to complete effectively. This includes maintaining a polite tone, responding to customer inquiries promptly and correctly, and ensuring that customers are satisfied with the service they receive.
To achieve these responsibilities, live chat operators need to be highly skilled in many different areas. These include excellent written communication, speedy typing, knowledge of live chat software, adaptability and more.
Besides these, they also need to be able to manage their emotions well so that they remain professional and polite at all times. They should be able to glean emotional cues from a customer’s text and use this information to respond to them in the most appropriate manner.
In addition, a good live chat operator should be knowledgeable about the product they’re representing. This is important for assisting customers with questions about features and products. It’s also useful for creating a knowledge base that will aid other support agents in the future.
How much do live chat operators get paid?
Live chat operators are in high demand and can be a lucrative career if you are looking for a work-at-home job. They also have flexible work hours and are not required to travel to a call center or office.
One way to find remote live chat operator jobs is to sign up with platforms such as Upwork and FlexJobs. These sites allow you to create a profile and pitch your services to clients.
You can get paid per message sent or a flat rate. Some even offer a ‘free forever’ plan that lets you use their software for an unlimited number of agents.
Some companies prefer to hire chat-only operators instead of those who also answer calls. This is a good choice for those who have young children and can’t spare much time on the phone.
Where can I find live chat jobs in Manchester?
The city of Manchester is home to a number of affluent universities, a vibrant local economy and an impressive array of skyscrapers. In short, it’s a great place to live and work. A little research and a dash of luck may be all it takes to score the big cheese of your dreams. It’s also the birthplace of football legend and former England captain, David Beckham. With all the buzz surrounding the city, it’s no surprise that you’ll find a good sleuth of high-flying hordes looking for employment in the whacky department.
