If you have customer service experience and a reliable Internet connection, you could be a fit for a work-at-home job as a chat agent. However, it’s important to read the requirements before applying for online chat jobs.
As a live chat support agent, you answer questions about a company’s products and services through chat on its website or social media accounts. These may include sales questions or technical support issues.
SiteStaff
SiteStaff is a company that hires work-at-home chat hosts to help customers with their websites. They focus on customer service and are looking for people who have a knack for problem-solving.
It’s not easy to get a job with SiteStaff, however, because they don’t typically post positions on their website. Instead, you have to fill out an application online and wait for a response.
The Chat Host position at SiteStaff pays a minimum of $10 an hour, depending on the client. This is a decent pay rate for a home-based job, and it allows you to set your own schedule and work from home.
SiteStaff offers services in a number of industries, including Senior Living, Medical, Finance, Law, and more. Their college-educated American chat hosts use empathy and compassion to engage their visitors, answer questions, and generate conversations in real time. This results in more leads, appointments, tours, and profits for their clients.
LivePerson
LivePerson offers a variety of products and services related to online messaging, marketing, and analytics. Its software products include LiveEngage, which allows companies to chat with visitors in real time on websites and mobile devices.
It also provides AI-driven chatbots and other messaging solutions for businesses of all sizes. These applications can be integrated with many different websites, mobile apps, and social networks.
Using the Conversational Cloud, brands can create bots that answer consumers’ questions in the channels that they are most comfortable with. This expands the functionality of their website, reduces the need for call center agents and increases sales.
Knowledge AI unifies curated content with conversational answers to help customers across web, SMS, and app. It also equips agents with AI-powered solutions that save them time and effort. Lastly, it gives them access to business insights that enable them to improve conversational health and performance KPIs. This combination of technology is a huge benefit for any brand that wants to provide a better customer experience.
The Chat Shop
The Chat Shop is a UK-based company that hires live chat agents to work from home. This is a great way to make extra cash from the comfort of your own home.
They are hiring live chat representatives to work with their customers across a variety of industries, including travel, sports, retail, and more. You can earn $10 per hour as an agent, and the company provides training to help you succeed.
You can also choose to work as a product expert, where you will be providing answers and clear information on your subject area of expertise. This is a great way to build credibility and increase sales.
Live chat is also a great way to reduce basket abandonment by giving customers a prompt and friendly response when they are close to buying something or just need some advice. It also helps to improve customer satisfaction and encourage repeat purchases as a result of better recommendations, which are usually more personal than automated product suggestions.
The Logical Dollar
The Logical Dollar is a well-designed web site that features plenty of content and an excellent customer support team. They offer a number of interesting offerings such as their free online training program, a blog, and the aptly named Logical Dollar Academy, where users can take part in a range of interactive tutorials. The site also boasts a large library of resources for its members and guests alike. The company is a good place to start when you are looking for information about the world of online jobs and how to go about making it a reality. Their motto is “Success is in your hands.” They have over 30 live chat positions and their website is one of the most user-friendly sites we have seen.
