If you’re considering a career in customer support, consider working from home with live chat software. Companies need people with multi-tasking skills to help them with non-sales support. In addition to a strong computer skillset, a live chat agent must have great communication skills. This article will highlight six tips for becoming a live chat support agent. Follow these tips to succeed in this job:
Work from home customer service agents are needed in virtually every industry
If you have experience in customer service, a job as a work from home customer service agent may be right for you. In fact, customer service representatives are in high demand across virtually every industry. The right personality and communication skills are essential, but you can also learn new skills that will translate to any job, whether in the hospitality industry or in another industry. You’ll be required to keep meticulous records of customer calls. In addition, you should be confident, able to answer customer concerns and questions with aplomb. Likewise, you should be knowledgeable about the products and services you’re selling, so you’ll need to know how to handle these interactions.
If you’re looking for a job that allows you to be flexible with your schedule and location, you can find work from home customer service jobs with several major companies. ADT Security, for example, is looking for remote customer service agents to help their customers with technical issues. For those who don’t mind living up to two hours away from the call center, Robert Half International is hiring remote customer service agents.
They provide non-sales support
A live chat customer service job provides non-sales support. Customers may be unsure of what they need or have an issue they cannot solve. Smart live chat agents understand common trigger points and can provide solutions accordingly. This requires listening skills and proactively engaging with customers. Live chat customer service jobs are highly rewarding, and can help businesses avoid losing customers. Here are some tips for a successful career in live chat customer support.
Being good at customer service is essential for any job, and agents with live chat customer service experience have the advantage of being able to listen to customers. A positive attitude is vital in customer service, as most bad experiences are the result of rudeness or a lack of empathy. This skill will help them provide better service and create positive word-of-mouth. However, agents must be knowledgeable about the products or services they’re assisting.
They must be able to multi-task
Many Live Chat Customer Support Jobs require agents to be able to multi-task, but it is important to note that this is not always possible. Multi-tasking requires a person to focus on different tasks simultaneously, rather than on a single task. While a phone agent is more likely to be speaking with one customer at a time, live chat agents can often handle several conversations at once.
Live chat agents must be able to filter through the many questions and concerns of customers. Developing empathy and patience are also crucial in this role. The primary responsibility of a live chat agent is to resolve a customer’s problem. If an agent is unable to resolve the customer’s problem, he or she must refer them to a teammate who is capable of resolving the issue. Live chat agents cannot prioritize their own performance over the performance of their colleagues.
They must have good written communication skills
As a live chat customer service agent, you will need to have comprehensive knowledge of the products and services. This means keeping updated on the latest product features and marketing efforts. If you are a retailer, for example, you should be familiar with the various discount promotions and how to apply them. You must also practice your skills by completing mock chats and practicing your customer service techniques. Here are some tips to help you become the best live chat customer service agent:
While live chat communication is not as personal, customers seem to prefer it over email. Recent studies have shown that customers respond better to live chat than email. Studies have shown that customers are 71 percent more likely to be satisfied after chatting with a company than to be satisfied with an email. Chat customer service jobs also require agents to have access to high-quality prewritten content for their interactions. Chat agents should be able to switch between prewritten chats and personalized templates so that they can quickly and effectively reply to customer queries.