If you are interested in an entry-level job as an Uber Live Chat agent, you need to know the right mindset. You need to be a happy and positive “people person” who enjoys helping other people. You will also need to be able to communicate effectively and answer the customer’s queries. As such, it’s important that you follow up on your live chats promptly, otherwise you might face a disconnecting chat, which means the new agent will have to go over the same issues.
If you’re looking to be a part of the Uber live chat team, you’ve come to the right place! Uber is hiring a Team Lead II to oversee daily operations, manage KPIs, and train Greenlight Experts. This position will report to the Greenlight Operations Coordinator. The role will also require you to collaborate with the retail and office management teams and cross-functional stakeholders. As part of this team, you’ll be responsible for ensuring that every customer experience is world-class, and that every conversation is engaging and gratifying.
As a Greenlight Expert, you’ll be responsible for educating potential partner-drivers about Uber, providing the best customer experience possible. This job is a great opportunity for people with a passion for the Uber brand, but also requires refined people skills. Uber requires candidates to have a high attention to detail, excellent communication skills, patience, and persistence. Your goal is to build a lasting impression with each interaction with the driver.